Last updated: 1/7/2026

At Funmitan Empire Limited, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our flexible returns and exchange policy.

Return Policy

Return Window

We accept returns within 30 days of the delivery date for most items. Some restrictions apply (see below).

Return Conditions

• Items must be unworn, unwashed, and in original condition
• All original tags and labels must be attached
• Items must be in original packaging
• No signs of wear, damage, or alteration
• Items must not have been used or tried on extensively

Items Not Eligible for Return

• Custom or personalized items
• Sale items marked as "Final Sale"
• Items with missing tags or labels
• Damaged or altered items
• Items that have been worn or washed
• Gift cards and digital products

Exchange Policy

Exchange Options

• Exchange for a different size (subject to availability)
• Exchange for a different color (subject to availability)
• Exchange for a different style (subject to availability)
• Exchange for store credit

Exchange Process

1. Contact our customer service team within 30 days
2. Provide your order number and reason for exchange
3. We'll provide a return shipping label (if applicable)
4. Ship the item back to us in original condition
5. Once received, we'll process your exchange
6. New item will be shipped to you

How to Return or Exchange

Step 1: Contact Us

Email us at funmitanempire@gmail.com or call us at +447368369348with your order number and reason for return/exchange.

Step 2: Package Your Item

• Ensure the item is in original condition
• Include all original tags and labels
• Use the original packaging if possible
• Include a copy of your order confirmation

Step 3: Ship Your Return

We'll provide you with a prepaid shipping label for returns within the UK. For international returns, shipping costs are the responsibility of the customer.

Refund Information

Refund Processing

• Refunds are processed within 5-7 business days
• Original shipping costs are non-refundable
• Return shipping costs are covered by us for UK returns
• Refunds are issued to the original payment method

Store Credit

If you prefer, we can issue store credit instead of a refund. Store credit never expires and can be used for future purchases.

Defective Items

Quality Issues

If you receive a defective item, we'll provide a full refund or replacement at no cost to you.

• Contact us immediately upon discovering the defect
• Include photos of the defect if possible
• We'll provide a prepaid return label
• Full refund or replacement will be processed

International Returns

For international orders, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service.

• Return shipping costs are not refunded
• Customs duties are not refunded
• Processing time may be longer for international returns
• We recommend using a tracked shipping service

Contact Information

Frequently Asked Questions