Help & Support
We're here to help you with any questions or concerns
Need Immediate Help?
Email Support
funmitanempire@gmail.com
Response within 24 hours
Phone Support
+447368369348
Mon-Fri 9AM-5PM GMT
Frequently Asked Questions
đ Shipping & Delivery
Do you offer free delivery?
Yes! We offer free delivery to all UK mainland postcodes and free delivery for core Manchester areas. International shipping is available with custom quotes.
How long does delivery take?
UK mainland orders typically arrive within 2-3 business days. Manchester core areas may receive same-day or next-day delivery.
Can I track my order?
Yes! You'll receive tracking information via email once your order ships. You can also track your order here.
đŗ Orders & Payments
What payment methods do you accept?
We accept PayPal and all major credit/debit cards. You don't need a PayPal account to pay with your card through our secure checkout.
Can I modify or cancel my order?
Please contact us immediately at funmitanempire@gmail.com if you need to modify or cancel your order. We'll do our best to accommodate changes before shipping.
Is my payment information secure?
Yes, all payments are processed securely through PayPal's encrypted payment system. We never store your payment information on our servers.
âŠī¸ Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unused items in original condition. Custom/bespoke items may have different terms.
How do I return an item?
Contact our support team to initiate a return. We'll provide you with return instructions and any necessary labels.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item was defective or incorrectly sent.
đ Products & Sizing
Do you offer custom sizing?
Yes! Racheal offers bespoke African designs with custom sizing for men, women, and children. Contact us to discuss your requirements and pricing.
Are your fabrics authentic?
Absolutely! All our fabrics are sourced directly from trusted suppliers and represent authentic African textiles and patterns.
How do I care for my African fabrics?
Care instructions vary by fabric type. We include specific care instructions with each order. Generally, gentle machine wash or hand wash in cold water is recommended.
đ Gele Services
Do you offer Gele tying services?
Yes! Racheal provides professional Gele tying services for special occasions. Learn more.
How do I book a Gele tying appointment?
Contact us via email or phone to schedule your appointment. We recommend booking at least 1 week in advance for special events.
Still Need Help?
Can't find the answer you're looking for? Our friendly customer service team is here to help.